Terms And Conditions

Terms And Conditions In 2019

Quality

 All product is   100% handmade, glazed and fired in traditional wood kilns, variation in glaze quality are normal and enhance the unique nature of the product.


Label

Retails label in each product can be arranged before shipment as per customer's request.


Payment

By irrevocable L/C at sight or TTR 30% advance deposit when placing the order, the remaining amount will be paid right after Buyer receiving the copy of Bill of Lading.


Delivery

Usually within 4-6 weeks upon receipt of 30% deposit or L/C information from our bank, please inform us your order or delivery plan as early as possible for more accurate shipping window.


Samples

Sampling lead time is within 3-4 weeks upon receipt of advance deposit or confirmation for making samples.
Samples are subject to reimbursable charge.
Samples and freight cost for sending samples will be at buyer or representatives of the buyer side unless being discussed and agreed between both sides in advance.
Size variation +/-5% is acceptable due to handmade products.


Responsibility

We remain responsible for customer satisfaction at all times. However, our control of the container ends at FOB or CIF. Normal damage and breakage in transit are beyond our control after this time.
Under normal freight conditions, there is negligible or a maximum of 3% breakage.


Warranty

If you find any defects in the goods or workmanship you must contact us with the specific issue upon receipt of goods notified in writing within seven (7) days. We warrant that we will repair or replace it. However, you shall be responsible for shipment of the defective goods from our Ho ChiMinh port to your port.